Last Updated: July 17th, 2024
For Customers Located in the EU and UK
To better serve our customers around the world, Soracom Group has reorganized global operations. This new structure helps us to deliver worldwide service more effectively, and also changes some of the names and locations of the legal entities providing Soracom services.
These changes are reflected in the Terms linked below, which supersede Terms published prior to April 30, 2020.
Soracom Terms & Conditions
Soracom Air Global Service
PDF • File Size: 273 KB
Soracom Arc
PDF • File Size: 259 KB
Soracom Private Network Service (Enterprise Customers)
PDF • File Size: 230 KB
Soracom Private Network Service (Consumer Customers)
PDF • File Size: 222 KB
Soracom Logging Service (Enterprise Customers)
PDF • File Size: 211 KB
Soracom Logging Service (Consumer Customers)
PDF • File Size: 202 KB
Soracom Device Management Service
PDF • File Size: 241 KB
Soracom Dashboard and Data Visualization Service
PDF • File Size: 227 KB
Soracom Air for Sigfox Global Service
PDF • File Size: 577 KB
Soracom Support Services
PDF • File Size: 171 KB
Traffic Management Key Facts Indicator
PDF • File Size: 121 KB
Soracom Flux
PDF • File Size: 237 KB
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EECC Waiver
The European Electronic Communications Code (as established by Directive 2018/1972) (the “EECC”) contains certain consumer protection rights that are specifically extended to microenterprises, small enterprises and not-for-profit organizations unless such rights are explicitly waived by the customer or subscriber.
If you are a microenterprise, small enterprise or not-for-profit organisation and we provide you services subject to the EECC within the European Economic Area or United Kingdom, you hereby agree to waive any rights under Article 102 paragraphs 1, 3, and 5; Article 105 paragraph 1; and Article 107 paragraphs 1 and 3.
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UK Tax Strategy Statement
We have provided a document regarding Soracom Corporation, Ltd’s approach to tax in the UK in accordance with Schedule 19 of the UK Finance Act 2016. Read our UK Tax Strategy Statement
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If you have any questions or concerns regarding the new Terms and Conditions, please contact us by logging into the Soracom User Console and accessing the Support > Contact Us menu.