Last Updated: August 9th, 2024
Welcome to Soracom UK. This shipping policy covers any order placed on soracom.co.uk only.
We strive to offer the best shipping options to ensure a positive shopping experience for our customers. Please review our shipping policy below for details on shipping costs, times, and related information.
On this page:
- Shipping Costs
- Order Processing Time
- Shipping Times
- Tracking Your Order
- Delivery Issues
- Customs, Duties, and Taxes
- Returns and Refunds
- Contact Us
Shipping Costs
Orders placed on Soracom UK will be shipped to UK addresses via Royal Mail. We offer the following shipping options with associated costs.
SIM Cards
Orders placed for Soracom IoT SIMs are available at the following flat shipping rates:
- Royal Mail 1st Class Shipping: £1.35 per order.
- Royal Mail Tracked (48 hours) Shipping: £2.70 per order.
- International Shipping: Not currently available.
Please note that any order above £100.00 requires the shipment to be tracked.
Other Hardware
Orders placed for all other Soracom hardware are available at the following flat shipping rates:
- Tracked Standard (48 hours) Shipping: £3.49 per order.
- Tracked Express (24 hours) Shipping: £4.19 per order.
- International Shipping: Not currently available.
Order Processing Time
We strive to process all orders within 2 business days of sending your order confirmation email. You will receive another notification when your order has shipped.
Shipping Times
Orders dispatched by Soracom UK should arrive within the following timeframes:
- Standard (48 hours) Shipping: Estimated delivery within 2 business days.
- Express (24 hours) Shipping: Estimated delivery within 1 business day.
Please note that delivery times may vary based on the destination, and the estimated processing and shipping times may be delayed around holiday seasons.
Tracking Your Order
If you choose tracked shipping, you will receive a shipping confirmation email with a tracking number once your order has shipped. You can use this number to check the status of your delivery on the Royal Mail website.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team at [email protected]. We will do our best to resolve the issue promptly.
Customs, Duties, and Taxes
Soracom UK is not responsible for any customs or taxes applied to your order. All fees imposed before, during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns and Refunds
If you wish to return or refund an order placed on Soracom UK, please see our full Returns and Refunds policy here: https://www.soracom.io/online-store-policies
Contact Us
If you have any questions about this shipping policy, please contact us at [email protected]
Thank you for shopping with Soracom UK!